Process Engineer III

Expleo South Africa is where bold ideas meet real-world impact. As a global leader in engineering, quality services, and management consulting, we help businesses accelerate digital transformation and shape the future. Joining Expleo means more than just a job — it’s an opportunity to grow, innovate, and collaborate on projects that redefine industries. From smart factories and next-generation banking to cutting-edge digital solutions, you’ll tackle complex challenges alongside inspiring colleagues. At Expleo, your career isn’t just developed — it’s turbo-charged. Together, let’s push boundaries and change the game.

We are looking for a Process Engineer to join our dynamic team in Johannesburg (Hybrid). 

Role Overview: 

• This position demands a seasoned professional with expertise in Process Engineering and Enterprise Business Processes.
• The role involves strategically and tactically managing the discovery, validation, documentation, and communication of business process knowledge through modeling, simulation, and analysis of current and future states.
• The focus is on achieving complex business outcomes and addressing technical aspects aligned with business strategy.
• The individual operates independently, providing expert advice and overseeing or coordinating areas within Business Analysis.
• This includes leading technical components of Business Analysis projects, utilizing available frameworks and tools, and establishing project plans to meet on-time and on-budget objectives.

• Maps full business processes and implements solutions for technological and process improvements within the context of overall business processes.
• Identifies relationships and linkages with data. Anticipates issues and identifies root causes and effects.
• Elicits and discovers requirements from key business stakeholders and selects appropriate techniques for the elicitation of detailed requirements/processes.
• Develops a network to support and add value to client engagements including company, clients and external professional networks.
• Provides inputs on effort estimation; handles training and builds competency within the vertical practice.
• Supports developing domain reusable assets – repositories, utilities, etc.
• Assesses, analyses, optimises, documents, implements and tests end-to-end enterprise business processes of a multi-skilled team.
• Must also be able to interact with the business community at all levels, from facilitating design workshops and conducting end user training to leading presentations to senior management and executive.
• Works with stakeholders throughout the organisation; to build a holistic view of the organisation’s strategy, processes, information and information technology assets.
• Links and aligns the business mission; strategy and processes of an organisation to its information technology strategy.
• Documents this using multiple models or views that show how the current and future needs of an organisation will be met in an efficient; sustainable; agile and adaptable manner.
• Brings business needs, capabilities, technology and process together in an efficient and effective manner.

• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience. 
• Additional course or certification in Business Analysis or Business Process Engineering & Greenbelt certified. 

General:

• Has achieved trusted advisor status at a senior level with the client.
• Excellent client-facing skills, takes time to establish underlying needs of client beyond those initially expressed.
• Has an innovative approach, develops new approaches to improve or replace existing procedures or systems.
• Excellent communication skills, maintains confidentiality, shares ideas and information, facilitates discussions and transfers knowledge to diverse audiences to achieve collective objectives.

Technical:

• The Process Engineer has mastered the industry recognised knowledge areas for process engineering and works at the highest levels of abstraction, ambiguity, and complexity within the organisation.
• Performs process engineering tasks to connect information. technology; processes and business needs in varying levels of detail within an area of speciality; and is able to perform all tasks at both ends of the detail spectrum.
• Intermediate theoretical knowledge in business analysis methodologies and has awareness of new and emerging technologies and developments.
• Has good applications/technology knowledge, building on specialist domain knowledge. Has practical experience of and is proficient with business analysis tools and frameworks required to deliver.
• Strong understanding of the business analysis lifecycle, including requirements elicitation, structured analysis, stakeholder management and user case definition.
• Proven ability in assuring project meets quality standards by providing guidance and developing procedures relating to product quality.
• Experience in applying problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.
• Experience in providing technical guidance to enable others and solving technical queries from junior colleagues.
• Highly proficient in MS Excel, PowerPoint and Word.
• Experience with iterative development process and object-oriented, multi-platform projects.
• Experience in all phases of software development and/or package selection.
• Knowledge of systems flows, engineering documentation, tools and architecture concepts required.
• Experience of using recommended project control solutions for planning, scheduling and tracking.
• Is skilled at co-ordinating the information gathering and reporting process, reviewing trends and comparing to expectations.

Management:

• Good people skills. Experience of introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions.
• Renowned as an effective coach and sounding board.
• Good self management. Takes on high commitments and works to achieve results. Keeps momentum going over time despite setbacks, showing resilience in the face of challenges and looking for ways to beat previous standards.
• Experience in managing upwards with multiple people, gaining their trust quickly.

• Experience in banking, preferably Business Banking would be an advantage.
• Experience on agile projects and the use of agile tools like Jira and Confluence and process mapping tools.
• Intermediate level, 3 - 5 years’ experience as a business analyst involved with assessing, mapping and optimizing business processes.
• Experience in facilitating workshops with business users (up to executive level) in order to gather requirements, generate ideas and validate designs.
• Scoping, sizing and planning all business aspects of a solution and the associated project effort and dependencies.
• Experience in applying process modelling standards such as, BPMN. Knowledge of and exposure to business process transformation, including process enabling and integrating technologies:
  - Business Process Reengineering
  - Workflow / Workflow management / Process automation
  - Business Rules Engines (Business Rules Processing)
  - Enterprise Content Management
  - Enterprise Application Integration
  - Presentation technologies
  - Business Intelligence, Analytics and Reporting